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Contact your local RCFL

NPO fax: (703) 985-3979
NPO email: NPO@rcfl.gov


GHRCFL Customer Satisfaction Survey

Welcome to our Customer Satisfaction Survey. This survey should take less than five minutes of your time to complete. Your input is valuable and will be used to refine our products and services.
  • Question 1 of 16

    What was the purpose of your service request (please check all that apply):

    Technical advice
    Digital forensics examination
    On-site assistance
  • Question 2 of 16 (optional)

    Please provide the lab number for the service request you are referring to so we may follow up:

  • Question 3 of 16

    How would you rate the professionalism, product and overall level of service you received from RCFL personnel?

    Very satisfied
    Satisfied
    Not satisfied

  • Question 4 of 16

    Did you receive adequate instructions on how to review the final product?

    Yes
    No
  • Question 5 of 16

    Was the final product easy to understand or "user friendly?"

    Yes
    No

  • Question 6 of 16

    Did the RCFL meet your digital forensics needs in a timely manner?

    Yes
    No

  • Question 7 of 16

    Please rate the professionalism and overall level of service you received from RCFL personnel:

    Very satisfied
    Satisfied
    Not satisfied
  • Question 8 of 16

    Are there any service offerings/products that the RCFL doesn't provide, but you would find valuable in having?

    Yes
    No

  • Question 9 of 16

    Did the RCFL's findings aid in your investigation?

    Yes
    No
    Unsure

    Please take a moment to elaborate on your response to the question above:

  • Question 10 of 16

    Would you recommend that other law enforcement agencies use the RCFL?

    Yes
    No

  • Question 11 of 16

    When did you last employ the services of the RCFL?

    Within the past 30 days
    Within the past 60 days
    Within the past 90 days
    Within the past 6 months
    Within the past 12 months
    More than a year ago
  • Question 12 of 16

    How many times have you used the RCFL in the past year?

    1-4 times
    5-9 times
    10 times or more
  • Question 13 of 16

    Would you use the RCFL again?

    Yes
    No

  • Question 14 of 16

    How did you hear about the RCFL?

    Web site
    Fellow law enforcement colleague/supervisor
    News article/story
    Presentation/speech
    Conference
    Other

  • Question 15 of 16

    Which branch of government does your law enforcement agency represent?

    Local
    State
    Federal
  • Question 16 of 16

    What is the name of your organization?





    What color is the balloon below?





    Please click submit below to complete the survey.