What do you attribute this to (check all that apply)?

Lack of timeliness
Product/services didn't meet your expectations
Lack of professionalism
Not enough expertise among the RCFL staff
Other

How can we make the RCFL's products more user friendly (check all that apply)?

Less technical instructions
Less jargon
More concise instructions for laymen
Access to an RCFL staff person who can answer your questions
Other

What do you attribute the RCFL's slow turnaround time to (check all that apply)?

Laboratory backlog
Laboratory lacked adequate resources
The staff didn't provide an accurate estimate for completion
Unforeseen issues
Other

Please explain:

[1000 characters or less]

Please take a moment to elaborate on your response to the question above:

[1000 characters or less]

Please check all the reasons that apply:

The RCFL was not timely
The services/products did not meet your expectations
The expertise was not strong enough to meet your organization's needs
Lack of professionalism
Product(s) or service was not understandable or helpful
Other

Please explain:

[1000 characters or less]

Please explain:

[1000 characters or less]